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Hotels with Jacuzzi in Room in Banff

For an intimate escape in Banff and the area around, romantic hotels with jacuzzi in room are sure to impress.

Top 3 Hotels in Banff with private Jacuzzi in room

Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4 Canada
See available rooms
9.8 (9,371)
$868 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Fairmont Banff Springs, located in Banff National Park, is the best hotel with Jacuzzi in room in Banff. Celebrated for its breathtaking mountain vistas, this year-round resort boasts a championship golf course, exceptional winter skiing, and an award-winning spa with romantic hot tub suites for intimate relaxation.

Best Accommodation:
💎 Gatehouse Suite with Hot Tub

Rimrock Resort Hotel

300 Mountain Avenue, Banff, Banff National Park, Alberta T1L 1J2 Canada
See available rooms
9.5 (6,966)
$510 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Rimrock Resort Hotel, positioned within the Canadian Rockies and Banff National Park, is among the top rated hotels with Jacuzzi suites in Banff. Renowned for its panoramic Rocky views and gourmet dining, guests can relish a remarkable experience, including whirlpool in room, amidst its iconic hospitality.

Best Accommodation:
👑 Junior Suite with Whirlpool

Banff Park Lodge Resort Hotel & Conference Centre

201 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5 Canada
See available rooms
9.3 (3,713)
$294 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Banff Park Lodge Resort Hotel & Conference Centre, situated downtown in historical Banff National Park, is a highly rated hotel with hot tub in room in Banff. Alongside 2 restaurants and a lobby bar, guests can indulge in private whirlpool suites, an indoor pool, steam room, and modern facilities.

Best Accommodation:
💎 Deluxe King Room with Jacuzzi

Romantic Hotels with Jacuzzi in room in Banff

Buffalo Mountain Lodge

700 Tunnel Mountain Road P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3 Canada
See available rooms
9.7 (2,627)
$327 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Buffalo Mountain Lodge, situated on Tunnel Mountain, offers a serene escape amidst 9 acres of lush forestry, mere minutes from downtown Banff’s attractions. With 108 uniquely decorated rooms, guests can experience intimate romantic hot tub, wood-burning fireplaces, and exquisite dining at The Prow. Couples can enjoy in the most romantic hotel with Jacuzzi suites in Banff.

Best Accommodation:
❤️ Buffalo King Suite with Jacuzzi

Best Western Plus Siding 29 Lodge

453 Marten St Box 1387, Banff, Banff National Park, Alberta T1L 1B3 Canada
See available rooms
8 (1,180)
$171 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Best Western Plus Siding 29 Lodge in Banff distinguishes itself with modern amenities and a thoughtful design. Perfect for romantic couples, it offers free internet, in-room mini fridges, and fitness facilities. Experience superior service with the comfort of a jacuzzi in room in this romantic hotel.

Best Accommodation:
❤️ King Suite with Hot Tub

Sunshine Mountain Lodge

1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5 Canada
See available rooms
8 (2,158)
$261 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Sunshine Mountain Lodge, positioned at 7,200 feet within iconic Banff National Park, is Alberta’s sole ski-in, ski-out hotel. Guests enjoy proximity to pristine slopes, unparalleled service, and intimate romantic whirlpool suites. The lodge’s venues ensure relaxation amidst untouched natural beauty.

Best Accommodation:
❤️ Deluxe Queen Room with Hot Tub and Waterfall View

Affordable Hotels with Hot Tub in Room in Banff

The Juniper Hotel

1 Juniper Way, Banff, Banff National Park, Alberta
See available rooms
8.6 (1,682)
$87 / per night
Top Rated!
Perfect choice for couples
Great value for money!

The Juniper Hotel is located only minutes from the heart of Banff. Enjoy sweeping views of the Bow Valley and warm hospitality, in the most affordable hotel with Jacuzzi in room in Banff. Independently owned and operated, it strives to do better for people and the planet. Enjoy with your significant other in the romantic hot tub.

Best Accommodation:
💎 Junior Suite with Jacuzzi

The Rundlestone Lodge

537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
See available rooms
8 (1,459)
$117 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Rundlestone Lodge on Banff Avenue provides close proximity to downtown Banff. With amenities like complimentary wireless, a fitness centre, and a pool, guests can also indulge in Patrinos Family Restaurant and unwind in rooms offering in-room jacuzzi. Ideal for romantic couples.

Best Accommodation:
👑 King Suite with Jetted Tub

Douglas Fir Resort & Chalets

525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2 Canada
See available rooms
7 (1,275)
$106 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Douglas Fir Resort & Chalets, Banff’s top affordable destination on Tunnel Mountain, offers units with full kitchens, air-conditioning, fireplaces, and modern entertainment. Dive into indoor waterslides, playzones, and a fitness room. Some suites offer private romantic whirlpool. Enjoy free town shuttle use.

Best Accommodation:
💎 Jacuzzi Suite

Full list of Banff hotels with Jacuzzi and hot tub in room

Peaks Hotel and Suites

218 Lynx Street, Banff, Banff National Park, Alberta
See available rooms
9.5 (546)
$161 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Peaks Hotel & Suites provides a tranquil escape from the lively atmosphere of the town. Located at the heart of Banff, the guests enjoy convenient amenities such as contactless check-in, a 24-hour front desk, and access to the pool, hot tub, and steam room at Banff Park Lodge just across the street.

Moose Hotel and Suites

345 Banff Avenue, Banff, Banff National Park, Alberta
See available rooms
9.3 (1,609)
$227 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Moose Hotel and Suites, located just a minute’s stroll from downtown Banff, exudes mountain elegance with its cozy, natural materials. Additional amenities include an indoor swimming pool and exercise room on the 4th floor, along with two breathtaking outdoor rooftop hot pools. And for a truly romantic experience, enjoy a soak in the private spa tub under the starlit sky.

Castle Mountain Chalets

Jct Hwy 93s & Banff 1a, Banff, Banff National Park, Alberta
See available rooms
9.1 (614)
$155 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Castle Mountain Chalets is a romantic hotel offering breathtaking surroundings and intimate accommodations. Relax in beautifully designed and furnished individual chalets, where you can soak yourself in the tranquility of this nature lover’s paradise, complete with a romantic hot tub for added relaxation.

Brewster’s Mountain Lodge

208 Caribou Street, Banff, Banff National Park, Alberta
See available rooms
8.5 (1,306)
121 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Brewster Mountain Lodge offers a cozy retreat steps away from shopping, dining, and nightlife. The 77-room hotel provides a complimentary continental breakfast and wireless internet with all rates. The lodge’s interior features handcrafted log furnishings, western décor, and a welcoming fireplace in the lobby. Additionally, guests can unwind further in the jacuzzi, adding to the comfort and relaxation of their stay.

High Country Inn

419 Banff Avenue, Banff, Banff National Park, Alberta
See available rooms
8.5 (1,995)
118 / per night
Top Rated!
Perfect choice for couples
Great value for money!

High Country Inn is dedicated to providing unparalleled leisure and comfort. Guests can unwind in the pool, hot tub, or savor exquisite dining at Ticino Swiss-Italian Restaurant in this romantic hotel. With luxurious and family-friendly amenities, the High Country Inn ensures an exceptional stay for all, including the relaxation of a romantic spa tub.

Hidden Ridge Resort

901 Hidden Ridge Way, Banff, Banff National Park, Alberta
See available rooms
8.2 (2,440)
$147 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Hidden Ridge Resort offers serene seclusion and breathtaking vistas of Banff and the Canadian Rockies. The contemporary condos boast wood-burning fireplaces, fully equipped kitchens, and private hot tub. Explore nearby hiking trails right outside your door, or unwind in the tranquil setting of our secluded resort. Just a mile from downtown, Hidden Ridge Resort is Banff’s best-kept secret for relaxation and adventure.

Banff Caribou Lodge & Spa

521 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
See available rooms
8 (2,558)
$137 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Banff Caribou Lodge & Spa, centrally situated on Banff Avenue, features the renowned Keg Restaurant and the Red Earth Spa. Guests benefit from complimentary underground parking, WiFi, a fitness room, and suites with private hot tub. Couples can enjoy in this romantic hotel with top luxury amenities.

Banff Inn

501 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9 Canada
See available rooms
8 (1,258)
$293 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Banff Inn stands as a top choice for many visiting Banff, blending value, comfort, and convenience. The inn offers amenities such as air-conditioned rooms with flat-screen TVs and complimentary wifi. Conveniently situated near landmarks like Surprise Corner and St. Paul’s Presbyterian Church, guests can also access renowned local eateries and museums. Enhancing its allure, certain suites invite guests to unwind in private hot tub.

Irwin’s Mountain Inn

429 Banff Avenue Box 1198, Banff, Banff National Park, Alberta T1L 1B2 Canada
See available rooms
8 (735)
$129 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Irwin’s Mountain Inn, nestled in the heart of Banff, offers 65 varied rooms and suites, with some offering private in-room jacuzzi. Beyond relaxation in the sauna, its prime Banff Avenue location ensures easy transportation access. Dive into bespoke activities and tours while staying in this romantic hotel.

Royal Canadian Lodge

459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4 Canada
See available rooms
8 (1,523)
$200 / per night
Top Rated!
Perfect choice for couples
Great value for money!

Royal Canadian Lodge in Banff, located minutes from downtown, offers 99 elegantly designed mountain-themed guestrooms. Guests can savor fine Canadian cuisine at Evergreen Restaurant, rejuvenate at Grotto Spa, and find relaxation in suites featuring a private whirlpool tub. Ideal for tranquil alpine getaways.

Google reviews for Banff hotels with Jacuzzi and hot tub in room

Fairmont Banff Springs
4.7
Based on 12347 reviews
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Phillip ArmandPhillip Armand
13:28 18 Oct 23
My wife and I spent 4 nights at the Fairmont Banff Springs and thoroughly enjoyed the stay. The Concierge Staff was exceptional and provided detailed information prior to our arrival. In addition they provided friendly, professional daily details regarding various activities, etc. Alex in the Activities Dept. gave us an unbelievable tour. His knowledge and details of the area and his experiences was exceptional. Andrew and Scott from the Activities Dept. also provided interesting insight into wildlife and a thorough history and understanding of this beautiful property. The breakfast and housekeeping staff on the Gold Level did an outstanding job with service. Lastly, many thanks to my masseuse, Mary. Mary was by far the best masseuse I have ever had in my many years. She was professional, personable and knowledgeable. She is a great asset to the Fairmont brand.
Tracie DempseyTracie Dempsey
12:55 18 Oct 23
This is probably the best hotel I’ve ever stayed at. Great room (we had a larger room with the staircase - room 457) and great amenities. We stayed on the Gold level and it was well worth it for the great breakfast and food throughout the day. We also were able to grab a bunch of waters each day for our hikes. There was also nice lounges for us to hang out with our friends. The service was excellent - everyone from the parking attendants to the 5th floor lounge attendants were so attentive. They even brought a piece of cake to our room on my husband’s birthday (at a request from our friends). It’s expensive but worth the price if you are taking a bucket list trip. Highly recommend to get the full, magical experience of Banff.
Scott NevilleScott Neville
23:34 17 Oct 23
It is abundantly obvious from any material you see prior to arriving that the views will be stunning, but believe me… pictures do not do it justice. Even the best cameras in the world cannot capture the amazing and breath-taking views from all around the Fairmont Banff Springs. Honestly, there isn’t a bad sight line here! The staff is amazing as well, very friendly and knowledgeable and eager to assist at any time. If you’re staying for a couple of days, take part in the activities the offer because they are SO worth it! Whether you’re into hiking tours or tennis or guided history tours of the building itself, or even just roasting marshmallows by the fire… there’s something for everyone of all ages. Personally, I highly recommend the guided history tour of the building. Our tour guide was Alex and I doubt anyone could do a better job, because he has set the bar pretty high! Come for the view, stay for the experience.
Mara MuravenMara Muraven
14:37 12 Oct 23
While we didn’t stay at the hotel, I booked a spa day for my daughter’s 21st birthday. Start to finish, this was an outstanding experience. The spa service itself was excellent but the highlight was the 3 hour use of the amenities, which included access to the indoor pool and heated outdoor pool, the spa steam room, sauna and whirlpool and the four specialized European baths lit by the most magnificent skylight. The spa lounge is gorgeous with an array of teas, coffee, waters and snacks (including gluten free). The staff were helpful, professional and absolutely lovely. For the (not unreasonable) price of a spa service, you get to spend the day feeling like royalty in a magical setting.
Anh nguyenAnh nguyen
16:23 10 Oct 23
Hands down this is one of the best Fairmont I have ever stayed at (the other one is Fairmont Frontenac). Beautiful building full of history and surprises, yet the hotel rooms are renovated, modern and spacious. The service and the staff members here are arguably top-notch. If you are looking for anticipatory service, look nowhere further. I booked 2 rooms and were assigned 2 rooms with connecting doors. My dad asked for the direction to a on-properly restaurant and the front desk team offered to have the hotel car sent him there instead. Every hotel staff I bumped into greeted me with a smile and a warm greeting, from bell staff, pool attendant, servers, activity attendant, housekeeper and kitchen staff. With their excellent service, the team at Fairmont Banff Springs definitely successfully carried on the legacy of history and the weight of its name.
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The Rimrock Resort Hotel
4.5
Based on 2691 reviews
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Hillary SadlowskiHillary Sadlowski
18:06 11 Feb 24
Exceptional stay - one of the most memorable and incredible stays we have had! My boyfriend proposed in the room 800 (the panoramic views) and the staff went above and beyond setting up the room. The 5 days following they were so attentive and helpful. The room was cleaned spotless daily, the restaurants service were top notch, and the VIEWS were out of this world.We went to the fairmont for a spa day and while it’s cool to see I have to say the Rimrock views are 10/10. You won’t get that kind of view at fairmont. We went back and forth on which one to stay at and I’m so thankful we picked Rimrock! Thank you for making our week so special, this is a moment we will always cherish.
Coleton GarbuttColeton Garbutt
04:16 11 Feb 24
Gorgeous view of the mountains in this terrain built hotel. There is a pretty landscape behind the hotel for a nice walk. The area the hotel is in is quiet and relaxing as well. Nearby is a hot springs, and the Banff Springs Golf Course which is visible from the hotel. The hotel lobby is nice and the rooms are pretty nice as well, especially with views. The pool is heated and small but big enough for decent swimming. This place is an interesting property, and I enjoyed my time here.
Nathan BenderaNathan Bendera
15:09 10 Feb 24
To describe my stay in one word: disappointing. I stayed here on a weekend trip with my parents (they charged an extra 30 dollars for this) and I was not happy with my stay. To begin, the view we paid for was interfered with my a window with bird feces. The room was average at best. There was not anything spectacular about it compared to the 150 dollar hotels I’ve stayed at, except for the overpriced water and chips they have in the room that they later charge you for. The hotel staff was the downfall of this hotel. They seemed to always have attitude and were sort of arrogant. I overlooked this fact until I saw several other reviews saying the same thing, which is why I wonder why the issue is not corrected. I had to ask the staff for a nicer tone after a rude phone call answer. I was confronted by a staff member about using the pool after 10pm, even after clarifying that I knew the rules that it was adults only after 10pm (I am 18). I received no compensation for this bad expirience. They charge you an additional fee for parking, even after spending the large sum for the disappointing rooms. The fitness center equipment is aged and some things are rusted. There is only 2 spray bottles to clean equipment after use, so many just don’t clean it. Again on the staff, it felt like whenever I was roaming the hotel, exploring all the shops, I was always being observed, as if I wasn’t trusted (this happened on multiple occasions). I genuinely do not think I will stay here again, especially since they do not even offer free breakfast. If you are considering staying here, I recommend you to find another option. If you are looking for something luxury, I recommend the Banff Springs. If you are finding a place to stay for a night, I recommend anywhere but here. Not worth the money, and the staff are poor-mannered to say the least.
Lynn DierksenLynn Dierksen
00:48 09 Feb 24
Let me start off by saying this hotel has the most amazing staff! Even before we arrived, they were helping us make the most of our vacation. The concierge and Bell staff helped us plan getting around and had great suggestions for food and adventures. The location is amazing with stunning views of the mountains. With snow falling, it was truly magical. You can walk to the Banff Gondola and Upper Hot Springs. The food is delicious (and make sure you do Pasta night on Wednesdays.) The fitness room and pool, hot tub and sauna are very nice. Our room had terrific views and the bed was very comfortable. The bathroom was a little small, and the furniture is showing some age. But we very much enjoyed our stay.
Junhao ChenJunhao Chen
02:16 15 Jan 24
I've stayed at some of the finest hotels in the world but this hotel was truly different. The views from our hotel room were phenomenal and very clean. What sets this hotel apart from others is the concierge service that helped us arrange local transportation and ski resort bookings. They've went above and beyond to make sure our ski trip was phenomenal and without delay by staying on top at a moment's call. Would stay here in Banff again!
Brenda MadayBrenda Maday
00:17 19 Oct 23
I was a little disappointed. We paid $700/night and I would expect more for the price point. The Mountain View was amazing.However, the mattress was old and saggy, the rooms were a little run down, and the shower water leaked onto the floor.The fitness center was well equipped with a nice view. However, the towels were not replenished in the morning. And one of the TVs was broken.In addition, there was no coffee offered in the lobby. It was all for a fee.This hotel didn’t compare to other four-star ones unfortunately.
Art DietrichArt Dietrich
19:16 02 Oct 23
WOW! Absolutely spectacular hotel. Our anniversary was spent in a suite with endless views of the valley and town of Banff. From the moment we arrived, we were treated like royalty. The welcome bottle of wine and the cheese tray were enjoyed on the private balcony in the cool evening air. This was like a fairytale dream come true. It was THE best hotel we have ever stayed in.
bwkbwk
17:13 01 Oct 23
We had our wedding here in September 2023. The service, food, and views were all incredible. Our guests were extremely impressed with the overall experience. Service is clearly very important to the Rimrock staff, as every staff member went above and beyond to make sure us and our guests were well taken care of. The staff were always eager to assist (even when weren't expecting it), and always did so with a smile. Jocelyne and her team did an amazing job making sure everything was in place for the wedding, and made our planning process as easy and stress free as possible. We couldn't be happier and highly recommend the Rimrock for any event or stay.
AinoAino
15:08 05 Sep 23
Gorgeous location and away from the traffic and buzz of downtown Banff. Located right by the gondola and Upper hot springs. Rooms are pretty and spacious with good views. One small minus for lack of a ceiling light. Service has been absolutely stellar, everyone is smiling and eager to help. Parking is a tad expensive, but at the same time a huge plus for complimentary bus passes that allowed us to ride transit for free for our whole stay. Yummy breakfast buffet. Will definitely visit again.
Thomas LamThomas Lam
14:01 27 Aug 23
I picked this hotel primarily because of price - to me it was a fair deal, all things considered. However, from the moment I drove up to the hotel entrance at 9pm, my wife and I could feel this is a different hotel. The staff - their smiles, their manners, and their helpfulness is just top notch. We felt they take pride in their work - they work there because they want to be there, and it felt really good. We saw quite a few tour buses dropping off customers, and we did not see too may kids running around. We had breakfast there once and most of the clients there were older than us. The bed was comfortable. The gym, pool, hot tub, sauna, and steam room, everything is clean and new. I think these are things that will help people make decisions on whether to stay in Rimrock. Perhaps I have been staying at 3 star places too often, so this upgrade is extremely noticeable. For the extra I paid, I felt I got an excellent return from it.
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FAQs about Banff hotels with Jacuzzi in room

What is the typical price range for hotels with in-room Jacuzzis in Banff?

Hotels in Banff offering in-room Jacuzzis typically fall within a more luxurious segment. Prices can vary widely based on the season, view, and additional amenities. On average, you can expect to pay anywhere from CAD 250 to CAD 700 per night. Premium suites with panoramic mountain views or additional luxury amenities might be on the higher end of this range. It’s always advisable to check with specific hotels for exact pricing and seasonal offers.

When is the best time to visit Banff for a Jacuzzi room experience?

While Banff is a year-round destination, many visitors find the winter months, particularly December to February, to be the most magical for a Jacuzzi room experience. The contrast of the warm, bubbling water against the crisp, snowy backdrop is truly enchanting. However, the summer months, from June to August, offer lush landscapes and longer days, making it another popular choice for those looking to soak in scenic views from their Jacuzzi. Prices might be slightly higher during these peak seasons due to demand.

Do Jacuzzi room rates fluctuate based on the time of year?

Yes, like most accommodations in tourist destinations, Jacuzzi room rates in Banff can fluctuate based on the season. Peak times, such as winter ski season and summer vacation months, might see higher rates due to increased demand. Off-peak seasons, like spring and fall, might offer slightly lower rates. It’s also possible to find promotional offers or package deals during these times. Always check hotel booking sites or contact hotels directly for the most current rates and promotions.

How to book a hotel with a Jacuzzi in room in Banff?

We’ve identified the top hotels with Jacuzzi and hot tub in room in Banff for you. The selection includes information about rooms, hotel ratings, location, and a brief outline. After choosing a hotel, click ‘See available rooms‘ to be taken to our partner’s site. Choose your travel dates to check room availability. The site will then compare rates across various platforms to ensure you’re getting the best deal. Upon redirection, provide the necessary information about your stay. Some hotels offer payment upon arrival, while others require upfront payment, typically with a free cancellation policy.

What amenities are typically available in Banff hotels with Jacuzzi in room?

Banff hotels with in-room Jacuzzis often provide a range of amenities to enhance guests’ stays. These may include complimentary Wi-Fi, on-site dining options, fitness centers, spas, and breathtaking views of the surrounding mountains. Some hotels also offer access to ski storage, heated outdoor pools, and fire pits, making for a perfect end to a day of exploration.

Are there eco-friendly hotels with Jacuzzi in Banff?

Yes, Banff is home to several eco-friendly hotels that offer Jacuzzi suites. These properties are committed to sustainability practices, including energy and water conservation, recycling programs, and offering organic, locally sourced foods. Guests can enjoy the luxury of a Jacuzzi while supporting environmentally responsible lodging.

How far in advance should I book a hotel with a Jacuzzi in Banff?

Due to the popularity of Banff as a tourist destination and the limited availability of Jacuzzi suites, it’s wise to book several months in advance, especially if planning to visit during peak seasons. Early booking can also provide access to early bird discounts or special packages.

Disclaimer!

On our site we provide a list hotels with Jacuzzi or hot tub in room.
But, not all rooms in these hotels are equipped with Jacuzzi or hot tub. Before you make a reservation, make sure you chose the right room that you wanted!
For example, if you want room with these amenities, you need to select room with jetted tub, hot tub, jacuzzi or whirlpool on booking page (see image). Also, you can visually check in gallery if the room has any of these amenities inside.

** On TubHotels.com, the term "Jacuzzi" is employed in a general context to denote any upscale jetted or whirlpool bathtub, and not specifically to indicate products branded by Jacuzzi®. Our descriptions of hotel accommodations are based on our interpretation of information received from travel agencies, and we do not assert with certainty that the accommodations feature a Jacuzzi® brand tub or another brand. Given that the availability of hotel rooms and suites with Jacuzzi® tubs or hot tubs can vary, we advise guests to verify the specific type of spa tub included in their booking with the travel agency managing their reservation.